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Nonviolent Crisis Intervention Course

The Nonviolent Crisis Intervention® training program, developed by CPI, is embraced worldwide as a highly effective behavior management system for organizations committed to providing quality care and services in a respectful, safe environment. Nonviolent Crisis Intervention® training offers a solid foundation to structure prevention and intervention approaches based on a philosophy of providing the best possible Care, Welfare, Safety, and SecuritySM for staff and those they are responsible for—even during crisis situations.

Activity Details
Start Date: October 16, 2015
End Date: October 16, 2015
Time: 8:00 am - 5:00 pm
Location: Dartmouth-Hitchcock, Novell Building, Room 3 West                   
Lebanon, New Hampshire
Download: Event Flyer

Online registration for this event has closed. If you would like to attend, you may register as a walk-in the day of the conference. For walk-in registration questions, please e-mail Ellen.M.Traynor@hitchcock.org

This event is open to CREST members only.

The registration deadline is 10 days prior to the activity date. For registration questions, please e-mail clpd.support@hitchcock.org or call (603) 653-1234.


At the end of this continuing education activity, participants should be able to:

  • Demonstrate preventive techniques for de-escalating disruptive behavior;
  • Demonstrate personal safety techniques to be used in a crisis situation;
  • Demonstrate team control techniques to be utilized in a crisis situation to ensure the safety of all involved;
  • Demonstrate using ADDRESS protocol as a de-escalating strategy.
Plan of the Day
8:00 am - 8:30 am Introductions/Pre-Test
8:30 am - 9:00 am Unit I CPI Crisis Development Model
9:00 am - 9:30 am Unit II Nonverbal Behavior
9:30 am - 10:00 am Unit III Paraverbal Communication
10:00 am - 10:15 am Break
10:15 am - 11:30 am Unit IV Verbal Intervention
11:30 am - 12:00 pm Unit V Precipitating Factors
12:00 pm - 1:00 pm Lunch
1:00 pm - 1:15 pm Unit VI Staff Fear and Anxiety
1:15 pm - 2:00 pm Unit VII Personal Safety Techniques
2:00 pm - 4:00 pm Unit VIII Nonviolent Physical Crisis
Intervention and Team Intervention
4:00 pm - 4:15 pm Unit IX Situational Role-Plays
4:15 pm - 4:45 pm Unit X Postvention
4:45 pm - 5:00 pm Post-Test
5:00 pm Adjournment


The Dartmouth-Hitchcock Nursing Continuing Education Council is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

This educational activity carries 7.5 contact hours.

Additional Information

For registration questions, please e-mail clpd.support@hitchcock.org.

If you have accessibility needs, dietary or any other requests, please email Ellen.M.Traynor@hitchcock.org.

CREST is offering fleece jackets and polo shirts for purchase. If you are interested just visit the purchasing website on August 13th or after.

If you do not wish to be included on the conference participant list, please email clpd.support@hitchcock.org to inform us.

The CME and CNE Offices are not liable for expenses incurred by participants due to cancellation or changes in programs.

Area Accommodations - For a list of lodging options in the vicinity of Dartmouth-Hitchcock Medical Center please download this list.

Type:     Live Activity
8 Registered Users