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Holistic Nursing Series - Conflict Engagement: A Critical Safety Skill

Are you uncomfortable dealing with conflict? Do you establish “work arounds” rather than address difficult conversations? Please join us for this exciting program taught by the author of Negotiating at an Uneven Table: Developing Moral Courage in Resolving Our Conflicts as we begin to recognize that appropriately addressing conflict is a critical safety skill. Learn to develop stronger skills to comfortably and respectfully address conflict that will lead to improved patient care, reduced turnover, and a happier environment.

Activity Details
Start Date: October 16, 2017
End Date: October 16, 2017
Time: 7:30 am - 4:00 pm
Location: Dartmouth-Hitchcock, Auditorium G
Lebanon, NH
Download: Event Flyer

Registration for this event is full. If you would like to be added to the wait list, please email Carolyn.E.Landry@hitchcock.org

Registration is online and by credit card only.

The registration fees are as follows:

Preregistration and payment required. The registration deadline is 10 days prior to the activity date. There will be no refunds after that date. A $10 administrative fee for a registration fee of under $50, and a $25 administrative fee for a registration of $50 and over, will be retained on all refunds requested before the registration deadline. For registration questions, please e-mail clpd.support@hitchcock.org or call (603) 653-1234.


Phyllis Beck Kritek, RN, PhD, FAAN - Conflict Engagement Specialist; Author of Negotiating at an Uneven Table: Developing Moral Courage in Resolving Our Conflicts

Speakers & Topics
7:30 am - 8:00 am Registration and Continental Breakfast (provided)
8:00 am - 8:15 am Welcome and Introduction
8:15 am - 9:45 am Finding Personal Leadership Strengths
9:45 am - 10:00 am Break
10:00 am - 11:45 am Images of Change and the Meaning of Conflict: Naming the Elephants in the Room
11:45 am - 12:45 pm Lunch (provided)
12:45 pm - 2:30 pm Conflict Engagement as a Moral Imperative
2:30 pm - 2:45 pm Break
2:45 pm - 3:45 pm Exploring New Tools of Engagement
3:45 pm - 4:00 pm Discussion, Q & A, and Closure
4:00 pm Adjournment
Learning Outcome(s)

At the conclusion of this program, participants will be able to more skillfully participate in effective conflict engagement in communication and relationship building.

Learning Objectives
  • Describe conflict engagement competencies as a skill set that can reframe a personal understanding of conflict’s role in personal behaviors and professional relationships.
  • Reconsider personal conflict engagement behaviors and their relationship to achieving both personal and organizational mission and goals.
  • Expand personal awareness of the challenge of competent conflict engagement in a complex setting.
  • Access diverse conflict engagement tools available for personal and professional skill expansion.

Dartmouth-Hitchcock Nursing Continuing Education Council is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

This educational activity carries 6.25 contact hours.

Receiving Contact Hours

The follow steps must be completed in order to receive contact hours for this event:

  • Register for the event online
  • Attend the event or session(s). A contact hours tracking sheet will be provided.
  • Complete the online evaluation - Must be submitted within 30 days after the activity

    Accessing the Online Evaluation (The evaluation is available the day after the event)

  • Log onto https://ce.dartmouth-hitchcock.org/login.aspx
  • Click on the My Activities link in the left side menu. Then click on the name of the activity you attended.
  • Click on the Resume button.
  • Click the Continue button until the Evaluation tab is active, and then click the Launch button.
  • Fill out the evaluation and then click submit. Contact hours will then be applied to your transcript. You can view your updated transcript by clicking on the "View Transcript" button.

View the Completing an Evaluation and Claiming Credit tutorial.

For questions or technical support, please email clpd.support@hitchcock.org or call (603) 653-1234.

Additional Information

For registration questions, please e-mail clpd.support@hitchcock.org.

For accessibility needs, dietary or any other requests, please email Carolyn.E.Landry@hitchcock.org.

If you do not wish to be included on the conference participant list, please email clpd.support@hitchcock.org to inform us.

The CME and CNE Offices are not liable for expenses incurred by participants due to cancellation or changes in programs.

Parking - In order to accommodate and best serve our patients’ parking needs, we request that all weekday conference and meeting attendees park in Lot 9 and use the Lot 9 shuttle service. Shuttles run approximately every 20 minutes - please allow enough time to accommodate this. For weekend meetings and conferences, onsite parking is permitted. View directions & map to Lot 9.

DHMC Floorplan - Please visit the DHMC Floor Maps page for specific directions on locating the conference room. If your room is not shown, please stop at the information desk for directions.

Area Accommodations - For a list of lodging options in the vicinity of Dartmouth-Hitchcock Medical Center please visit our lodging page.

Type:     Live Activity
91 Registered Users