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Health Care Quality Conference: Tools and Takeaways for Your Journey

Whether your team or organization is just beginning to implement quality improvement projects or you’ve been engaged in such work for years, this conference promises to offer tools and techniques that can be beneficial no matter where you are in your journey to improve quality.

NOTE: Yellowbelt training available pre-conference on May 2-3, 2019 at a discounted price!

Activity Details
Start Date: May 4, 2019
End Date: May 4, 2019
Time: 8:00 am - 4:30 pm
Location: Dartmouth-Hitchcock Medical Center, Auditorium H
Lebanon, NH

Registration for this event has closed. For conference questions, please e-mail VILearningCenter@hitchcock.org.

Registration is online and by credit card only. 

The registration fees are as follows:

  • Dartmouth-Hitchcock Employees and Affiliate Organizations: no cost (advance registration required for planning purposes)
  • NEAH Members: $400
  • Dartmouth College, The Dartmouth Institute (employees and students) and the White River Junction VA employees: $150
  • All Others: $500

Preregistration and payment required. The registration deadline is 10 days prior to the activity date. There will be no refunds after the registration deadline has been reached. A $25 administrative fee will be retained on all refunds requested before the registration deadline. For registration questions, please e-mail clpd.support@hitchcock.org or call (603) 653-1234.

Speakers & Topics
7:00 am - 8:00 am Continental Breakfast and Registration
8:00 am - 8:30 am Welcome Presentation
~ George Blike, MD, MHCDS
8:30 am - 9:30 am Keynote Presentation #1:
Operations, Patient Flow
~ Robert Shumsky, PhD
9:45 am - 10:45 am Break Out Sessions A (2 options)

Track 1:
5S Visual Management/Survey Readiness
~ Victoria Adams, CSSBB
~ Carole Usher, RN
~ Leigh Roche, RN

Track 2:
Community and Critical Access Hospitals – Supporting Quality Improvement Work
~ Lori Underwood, OTR, MBA, CPHQ
~ Otelah Perry, MS, MT, CMQOE, LSSBB
~ Sara Simeone, MSN, RN, LSSBB
11:00 am - 12:00 pm Break Out Sessions B (2 options)

Track 1:
Strategy Deployment
~ Samuel Shields, Jr., MBA, CSSBB, CPHQ

Track 2:
High Reliability Principles
~ Susan Reeves, EdD, RN
12:00 pm - 1:00 pm Lunch (bagged lunch) will be provided in the Chilcott Atrium/Level 4 Bridge of Williamson Center
1:00 pm - 2:00 pm Keynote Presentation #2:
Fireside Chat - Co-Production of Health Care: The Next Generation of Health Care Delivery
~ Paul Batalden, MD
2:00 pm - 2:15 pm Afternoon Snack
2:15 pm - 3:15 pm Break Out Sessions C (2 options)

Track 1:
Standard Work
~ Nicole Batulis, LSSMBB, CPHQ
~ Paul Christman, LSSBB, PMP

Track 2:
Lab Lean Journey
~ Wendy Wells, MD
3:30 pm - 4:15 pm Panel Discussion: Tools and Takeaways
~ Robert Shumsky, PhD
~ Paul Batalden, MD

4:15 pm - 4:30 pm Conference Wrap Up and Closing Remarks
~ George Blike, MD, MHCDS
~ Samuel Shields, Jr. MBA, CSSBB, CPHQ
Learning Outcome(s)

At the completion of this activity, learners will be able to identify two quality improvement activities relevant to their department/organization to drive improvements in quality and safety.


Dartmouth-Hitchcock is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Dartmouth-Hitchcock designates this live activity for a maximum of 6 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Dartmouth-Hitchcock Nursing Continuing Education Council is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

This educational activity carries 6 contact hours.

Receiving Credit

The follow steps must be completed in order to receive credit for this event:

  • Register for the event online
  • Attend the event or session(s). A credit tracking sheet will be provided.
  • Complete the online evaluation - Must be submitted within 30 days after the activity

    Accessing the Online Evaluation (The evaluation is available the day after the event)

  • Log onto https://ce.dartmouth-hitchcock.org/login.aspx
  • Click on the My Activities link in the left side menu. Then click on the name of the activity you attended.
  • Click on the Resume button.
  • Click the Continue button until the Evaluation tab is active, and then click the Launch button.
  • Fill out the evaluation and then click submit. Credits will then be applied to your transcript. You can view your updated transcript by clicking on the "View Transcript" button.

View the Completing an Evaluation and Claiming Credit tutorial.

For questions or technical support, please email clpd.support@hitchcock.org or call (603) 653-1234.

Additional Information

For registration questions, please e-mail clpd.support@hitchcock.org.

For accessibility needs, dietary or any other requests, please email VILearningCenter@hitchcock.org.

If you do not wish to be included on the conference participant list, please email clpd.support@hitchcock.org to inform us.

The CME and CNE Offices are not liable for expenses incurred by participants due to cancellation or changes in programs.

Parking - For weekend meetings and conferences, onsite parking is permitted. View directions and parking maps.

DHMC Floorplan - Please visit the DHMC Floor Maps page for specific directions on locating the conference room. If your room is not shown, please stop at the information desk for directions.

Area Accommodations - For a list of lodging options in the vicinity of Dartmouth-Hitchcock Medical Center please visit our lodging page.

Type:     Live Activity
90 Registered Users