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Violence in the Healthcare Setting: Prevention, Resources and Response

Violence in health care settings is a growing problem that is a threat for nurses, physicians, staff, patients, and their families. According to the Occupational and Safety Administration (OSHA) of the United States Department of Labor, workers in hospitals, nursing homes, and other healthcare settings face significant risk of workplace violence. Many factors contribute to this risk, including caring for people with a history of violence or caring for patients with delirium. Increasing numbers of patients with substance use disorder is also a contributing factor. From 2002 to 2013, the rate of serious workplace violence incidents was more than four times greater in healthcare than in private industry on average. As nurses, we have an important role to play in preventing violence, reducing the incidence of violence, and in creating a plan for appropriate response when violence occurs. The purpose of this conference is to discuss the increasing occurrence of violence in health care settings in order to determine best practice in addressing the many ways that violence can be prevented and ultimately eliminated from an otherwise healing environment.

The planning committee would like to acknowledge the Grimshaw-Gudewicz Charitable Foundation for its support of this educational offering.

Activity Details
Start Date: May 23, 2019
End Date: May 23, 2019
Time: 7:30 am - 4:30 pm (registration 7:30 - 8:00 am)
Location: Hilton Garden Inn
35 N Labombard Road
Lebanon, NH
Download: Event Flyer

Registration for this event has closed. For conference questions, please e-mail Amanda.E.Sanchez@hitchcock.org.

Registration is online and by credit card only. 

The registration fees are as follows:

  • Dartmouth-Hitchcock and Member Organization Employees: No Charge (advance registration required for planning purposes)
  • NEAH Hospital and Dartmouth College Health Services Employees: $45
  • Others: $90

Preregistration and payment required. The registration deadline is 10 days prior to the activity date. There will be no refunds after the registration deadline has been reached. A $10 administrative fee for a registration fee of under $50, and a $25 administrative fee for a registration of $50 and over, will be retained on all refunds requested before the registration deadline. For registration questions, please e-mail clpd.support@hitchcock.org or call (603) 653-1234.

Please note that we provide a simple light breakfast and/or lunch depending on conference times: options are limited. If you have specific dietary needs, please plan to bring your food with you to the conference. For conferences that are held on-site at DHMC, there are several options available for food purchases including our two hospital cafeterias.

Speakers & Topics
7:30 am - 8:00 am Registration and Continental Breakfast (Provided)
8:00 am - 8:15 am Welcome
~ Karen Clements, MSB, RN, FACHE, Chief Nursing Officer
8:15 am - 9:15 am De-escalation – “Non-violent Communication”
~ Maureen Gardella, MPA, BSN, RN
~ Todd Gardner, APRN
9:15 am - 10:15 am Domestic and Sexual Violence in Our Lives: Personal and Professional Impact
~ Peggy O’Neil, Executive Director of WISE
10:15 am - 10:30 am Break
10:30 am - 11:30 am Active Shooter at Dartmouth-Hitchcock: Lessons Learned
~ Daniel Dahmen, Director Safety and Security, Facilities Management Division
11:30 am - 12:15 pm Improving Patient Handling and Promoting a Culture of Safety
~ Tom Carlson, MSCJ, Manager of Security Operations
12:15 pm - 1:15 pm Lunch (Provided)
1:15 pm - 2:45 pm Keynote: An Environmental Makeover to Address Workplace Violence
~ Gordon Gillespie, PhD, DNP, RN, CEN, CNE, CPEN, PHCNS-BC, FAEN, FAAN
2:45 pm - 3:00 pm Break
3:00 pm - 4:30 pm Managing Strong Emotions at Work
~ Marion Cate, MEd, CHES, CHC
~ Stephen T. Cole, PhD
~ Edie J. Domian, MHM, MBA
4:30 pm Adjourn
Learning Outcome(s)

At the conclusion of this learning activity, participants will be able to discuss at least three possible interventions to address the occurrence of violence in the health care environment.


Dartmouth-Hitchcock Nursing Continuing Education Council is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

This educational activity carries 6.75 contact hours.

Receiving Contact Hours

The follow steps must be completed in order to receive contact hours for this event:

  • Register for the event online
  • Attend the event or session(s). A contact hours tracking sheet will be provided.
  • Complete the online evaluation - Must be submitted within 30 days after the activity

    Accessing the Online Evaluation (The evaluation is available the day after the event)

  • Log onto https://ce.dartmouth-hitchcock.org/login.aspx
  • Click on the My Activities link in the left side menu. Then click on the name of the activity you attended.
  • Click on the Resume button.
  • Click the Continue button until the Evaluation tab is active, and then click the Launch button.
  • Fill out the evaluation and then click submit. Contact hours will then be applied to your transcript. You can view your updated transcript by clicking on the "View Transcript" button.

View the Completing an Evaluation and Claiming Credit tutorial.

For questions or technical support, please email clpd.support@hitchcock.org or call (603) 653-1234.

Additional Information

For registration questions, please e-mail clpd.support@hitchcock.org.

For accessibility needs, dietary or any other requests, please email Amanda.E.Sanchez@hitchcock.org.

If you do not wish to be included on the conference participant list, please email clpd.support@hitchcock.org to inform us.

The CME and CNE Offices are not liable for expenses incurred by participants due to cancellation or changes in programs.

Type:     Live Activity
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