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Developing Cultural Competence and Understanding its Role in LNA and MA Practice

Cultural Competence requires excellent listening skills and the ability to build trust with others. Because it influences important outcomes such as patient experience, patient safety, and workforce health, it is an important quality, which Licensed Nurse Assistants (LNAs) and Medical Assistants (MAs) should develop. Yet, being culturally sensitive can be challenging at times, especially when we hold strong beliefs that are different from our patients and peers. How can we learn to avoid assumptions, set-aside biases, and be sure we are treating everyone with dignity?

Activity Details
Start Date: September 4, 2019
End Date: September 4, 2019
Time: Registration: 7:30 - 8:00 am, Program: 8:00 am - 3:30 pm
Location: Dartmouth-Hitchcock Medical Center, Auditorium G,
Lebanon, NH
Download: Event Flyer

Registration is online and by credit card only. Register Now

The registration fees are as follows:

Preregistration and payment required. The registration deadline is 10 days prior to the activity date. There will be no refunds after the registration deadline has been reached. A $10 administrative fee will be retained on all refunds requested before the registration deadline. For registration questions, please e-mail clpd.support@hitchcock.org or call (603) 653-1234.

If you need to cancel your registration, please call (603) 653-1234 or email clpd.support@hitchcock.org. Cancellations should be made 10 days in advance. If you need to cancel within 10 of this event please email: Amanda.E.Sanchez@hitchcock.org

Please note that we provide a simple light breakfast and/or lunch depending on conference times: options are limited. If you have specific dietary needs, please plan to bring your food with you to the conference. For conferences that are held on-site at DHMC, there are several options available for food purchases including our two hospital cafeterias.

Speakers & Topics
7:30 am - 8:00 am Registration and Continental Breakfast (provided)
8:00 am - 8:30 am Overview of The Day
Includes warm up experiential activity
8:30 am - 9:30 am Brainstorm Session: What do Humans Have in Common? What Kinds of Diversity do we Represent?
Experiential Activity
9:30 am - 10:30 am What is Cultural Competence?
Terms Associated with Cultural Competence
Why Cultural Competence is Important for LNA and MA Practice
Styles of Listening
Challenges and Barriers to Practicing Culturally Sensitive Care
10:30 am - 10:45 am Break
10:45 am - 11:45 am Case Study #1
Group Review and Discussion
11:45 am - 12:15 pm Lunch (provided)
12:15 pm - 2:00 pm Case Studies #2 and #3
Group Review and Discussion
2:00 pm - 2:15 pm Break
2:15 pm - 2:45 pm Final Thoughts
Question and Answer Session
2:45 pm - 3:15 pm Personal Action Plan
3:15 pm - 3:30 pm Closure Activity
Learning Outcome(s)

At the conclusion of this learning activity, participants will be able to discuss the importance of incorporating culturally sensitive care into their LNA/MA practice.

Target Audience

This program is designed for LNAs and MAs.


This activity provides 6.5 hours of continuing education. A Certificate of Attendance will be provided.

Additional Information

For registration questions, please e-mail clpd.support@hitchcock.org.

For accessibility needs, dietary or any other requests, please email Amanda.E.Sanchez@hitchcock.org.

If you do not wish to be included on the conference participant list, please email clpd.support@hitchcock.org to inform us.

The CME and CNE Offices are not liable for expenses incurred by participants due to cancellation or changes in programs.

Dartmouth-Hitchcock Employees - Tuition fees must be paid online by credit card. D-H Accounts Payable will no longer process internal transfers of registration fees. Individuals must pay online with a credit card and then seek reimbursement, if appropriate.

Parking - In order to accommodate and best serve our patients’ parking needs, we request that all weekday conference and meeting attendees park in Lot 9 and use the Lot 9 shuttle service. Shuttles run approximately every 20 minutes - please allow enough time to accommodate this. For weekend meetings and conferences, onsite parking is permitted. View directions & map to Lot 9.

DHMC Floorplan - Please visit the DHMC Floor Maps page for specific directions on locating the conference room. If your room is not shown, please stop at the information desk for directions.

Area Accommodations - For a list of lodging options in the vicinity of Dartmouth-Hitchcock Medical Center please visit our lodging page.

Type:     Live Activity
37 Registered Users